An Order Confirmation e-mail confirming you order is usually sent by 17:00 on the business day after placement of the order.
If you have not received an Order Confirmation e-mail two days after placing your order.

it may have been deemed to be junk mail or spam due to your Internet provider settings, e-mail software, or anti-virus software.

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• The e-mail may not have been received due to classification as junk mail or spam before reaching your inbox.
• It may be directed automatically to the recycle bin or junk-mail folder.
  (For freemail services such as Yahoo and Hotmail, this is likely to be the case in most instances)

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Please allow receipt of e-mails from our domain "japan-airport.jp" in your incoming e-mail settings.

For Yahoo Mail Users

For "yahoo.co.jp" e-mail address users, instructions (in Japanese) can be found on the Yahoo! website:
http://help.yahoo.co.jp/help/jp/mail/browser/browser-04.html

Your e-mail inbox is full.

You have designated domains for receiving e-mails.

There is an error in the e-mail address provided.

We apologize for the inconvenience, but please check the above.

Confirmation of Order Status

Product status, order number, and pick-up location can be checked on the Customer Information section of this website after an order has been confirmed, even if an Order Confirmation e-mail has not been received. Please log in to the Customer Information section and check the details.

* You may not be able to check your order before 17:00 on the day after it was placed.
Please try after 17:00.

If you cannot confirm the order on the Customer Information section:

We apologize for the inconvenience, but please inquire via telephone or e-mail.

Telephone Inquiry:

9:00 to 17:00 excluding New Year holidays

0120-082995 (toll free)

0476-32-8680

E-mail Inquiry:

Please use the inquiry form.,