로그인

장바구니

메뉴

주문 접수 가능일: 2022/10/4~2022/10/9

개인정보처리방침

Public Announcement Matters Based on the “Act on the Protection of Personal Information”

As described below, Japan Airport Terminal Co., Ltd. (hereinafter “JAT”) collects, uses, and manages customer personal information through JAT’s online shopping website, duty-free advance registration website, and smartphone application (collectively referred to as the “Service”).

For JAT’s address, and the name of our representative, please check the following URL.

https://www.tokyo-airport-bldg.co.jp/en/corporate_profile/profile.html

1.Responsible Person

JAT will appoint a person responsible for the protection of personal information, and appropriately handle and securely manage personal information.

2.Acquisition of Personal Information

JAT will acquire personal information to the extent required to provide the Service, and will acquire the following types of personal information using legal and equitable methods.

(1) Information on individuals and information pertaining to contact details

Names, addresses, telephone numbers (including cellphone numbers and fax numbers) email addresses, company names and organization names, department names, job position titles, workplace locations, and other information pertaining to contact details, gender, country name (country of residence), date of birth, credit card information and other payment-related information

(2) Information regarding the use of the Service, etc.

Order history, store use history, flight registration information service use results, information regarding responses and inquiries in various surveys, IT and system data including use status of the Service and customer location information, information regarding customer use of the Service, including cookies and activity logs on websites

3.Personal Information Utilization Purposes

JAT will only use the personal information acquired from customers to the extent necessary to achieve the following utilization purposes, and will not use personal information beyond this scope. In the event JAT changes the utilization purposes, such changes shall be limited to a scope deemed reasonably related to the utilization purposes before such changes, and the utilization purposes following the changes shall either be communicated to customers via notices, or publicly announced.

1.To confirm orders, deliver products, and collect payments pertaining to the Service

2.To give guidance on, provide, and manage the Service

3.To respond to inquiries about the Service

4.To send catalogs and direct-mails pertaining to the Service

5.To provide notices that include the latest information, campaign information and event information pertaining to after-care related to the Service, and products and services handled by JAT as well as JAT Group Companies

6.To conduct surveys relating to the products and services handled by JAT as well as JAT Group Companies, and to develop statistical information regarding the use status and satisfaction surveys pertaining to the Service

7.To conduct market surveys and customer behavior analyses regarding the products and services handled by JAT and JAT Group Companies

8.To improve the Service, and to otherwise develop, analyze, and examine the products and services provided by JAT and JAT Group Companies

9.To measure the effectiveness of the Service with respect to provided/explained information based on actual use of the Service (including location information)

10.To perform analyses via profiling, targeting, and scoring, etc. based on information regarding behaviors and interests, such as order history and service use status

11.To perform behavioral analyses from customer attribute data based on airport use status, etc.

12.For other marketing purposes

    4.Provision of Personal Data to Third Parties

    JAT will not provide personal data of customers to third parties without the consent of the customer except for the following circumstances:

    1.Where provision is permitted by laws and regulations

    2.When JAT subcontracts personal data handling to the extent necessary to achieve the utilization purposes (in such circumstances, JAT shall supervise the subcontractor as necessary and appropriate to ensure safe management of the personal data provided through the subcontracting arrangement)

    3.When jointly using such data with JAT Group Companies (please see “5. Joint Use with JAT Group Companies” below)

    5.Joint Use with JAT Group Companies

    JAT and JAT Group Companies (see below) may jointly use, as described below, personal information pertaining to customers in order to explain products and services handled by JAT and JAT Group Companies to customers, as well as to improve and promote products and services, among other similar uses. Personal information that may be subject to joint use includes the following: names, addresses, telephone numbers (including cellphone numbers and fax numbers), email addresses, company names and organization names, department names, job position titles, workplace locations, and other information pertaining to contact details, gender, date of birth, order history, credit card information, and other payment-related information, flight reservation and cancellation information, Service use results, information regarding responses in various surveys and inquiries, IT and system data including use status of the Service and customer location information, information regarding customer use of the Service, including cookies and activity logs on websites, and other information. Please note that, although JAT is the party responsible for management of any customer personal information subject to joint use, JAT Group Companies will also strictly manage personal information with the same level of care as JAT. For JAT’s address, and the name of our representative, please check the following URL.

    https://www.tokyo-airport-bldg.co.jp/en/corporate_profile/profile.html

    [JAT Group Companies]

    ○ Tokyo International Air Terminal Corporation

    ○ Tokyo Airport Restaurant Co., Ltd.

    ○ Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., Ltd.

    ○ Cosmo Enterprise Co., Ltd.

    ○ International Trade Inc.

    ○ Japan Airport Logitem Co., Ltd.

    ○ BIG WING Co., Ltd.

    ○ Japan Airport Techno Co., Ltd.

    ○ Air BIC Inc.

    ○ Haneda Airport Enterprise Co., Ltd.

    ○ Haneda Airport Security Co., Ltd.

    ○ Haneda Passenger Service Co., Ltd.

    ○ Japan Airport Ground Handling Co., Ltd.

    ○ Haneda Future Research Institute Incorporated

    ○ Sakura Shokai Co., Ltd.

    ○ Hamashin Co., Ltd.

    ○ KAIKAN KAIHATSU Co., Ltd.

    ○ Haso Trading Co., Ltd.

    ○ LANI KE AKUA PACIFIC, INC.

    6.Disclosure of Personal Data, etc.

    If JAT receives requests from customers based on the Personal Information Protection Act for the disclosure, correction, addition, or deletion of personal information, as well as the suspension of provision to third parties and the disclosure of records pertaining to provision to third parties (hereinafter the “Personal Information Disclosures, etc.”), JAT shall promptly address such requests to the extent deemed reasonable after confirming that such requests do in fact come from the customer to whom such information pertains. Inquiries regarding Personal Information Disclosures, etc. will only be accepted by phone. Please be aware that customers may be separately charged actual expenses for Personal Information Disclosures, etc.

    7.Management of Personal Data

    JAT will strive to keep personal data accurate and up-to-date within the scope necessary to achieve the utilization purposes, and will endeavor to immediately erase the data when it is no longer needed for use.
    JAT will take necessary and appropriate measures to prevent leaks of, loss of, and damage to, personal data, and to otherwise ensure the safe management of personal data.
    JAT will supervise employees as appropriate and necessary to ensure proper handling of personal data.

    *For the privacy policies of JAT and Tokyo International Air Terminal Corporation, please check the following URL.

    JAT:
    https://www.tokyo-airport-bldg.co.jp/en/privacy_policy/

    Tokyo International Air Terminal Corporation:
    http://www.tiat.co.jp/en/privacy.html


    Contact Desk for Inquiries Regarding the Above

    For any questions, inquiries, discussions, opinions, or complaints, etc. regarding JAT’s handling of personal information, please contact us at the following:

    Address 3-3-2 Haneda Airport, Ota-ku, Tokyo
    Name HANEDA Shopping
    Operations Japan Airport Terminal Co., Ltd.
    (Managing Subcontractor: Haneda Airport Enterprise Co., Ltd.)
    Telephone Number 03-5757-8677 (9:00-17:00)
    *Closed on Saturdays, Sundays and public holidays
    Contact Us Click Here for the Contact Form

    Address 2-6-5 Haneda Airport, Ota-ku, Tokyo
    Tokyo International Airport International Passenger Terminal Building, 4F
    Name TIAT DUTY FREE
    Operations Japan Airport Terminal Co., Ltd., Haneda International Flight Office
    To: Party Responsible for Ordering
    Telephone Number 0120-61-0489 (10:00-12:00/13:30-16:30, excluding year-end, New Year’s holidays)
    Contact Us Click Here for the Contact Form

    Address Narita International Airport, Narita, Chiba
    Passenger Terminal 1, Central Building, Main Hall, 3FC3087
    Name JAPAN DUTY FREE
    Operations Japan Airport Terminal Co., Ltd., Narita Sales Office
    To: Party Responsible for Ordering
    Telephone Number 0120-082995 (toll-free)
    0476-32-8680 (9:00-17:00 excluding New Years holiday)
    Contact Us Click Here for the Contact Form

    Address 3-3-2 Haneda Airport, Ota-ku, Tokyo
    Name HANEDA Membership Services
    Operations Japan Airport Terminal Co., Ltd., HANEDA Membership Services
    Contact Us Click Here for the Contact Form

    *Please be aware that we do not accept drop-in visits from customers at our offices.

    GDPR Privacy Policy

    With respect to personal data collected by the online shopping website, duty-free advance registration website, and smartphone application operated by JAT (collectively referred to as the “Service”) to which privacy laws and regulations apply, in accordance with such applicable privacy laws and regulations, etc., JAT has set forth the following GDPR Privacy Policy (hereinafter the “Policy”).

    1.Protection and Management of Personal Data

    JAT collects the personal data (see “3. Personal Data Collected” below) of users of the Service (hereinafter “Customers”) to the extent necessary to ensure the smooth operation of the Service (information provision via the service, receipt of various opinions, sale of products through the Service, etc.). The personal data collected will be handled appropriately within the scope of the utilization purposes (see “4. Utilization Purposes of Personal Data, and the Basis Thereof”).

    2.Definition of Terms

    The definitions of the terms used in this Policy are as follows. Except as otherwise provided in this Policy, the definitions of terms used in this Policy are governed by the definitions of applicable privacy laws and regulations, etc.

      Terms Definitions 
     Applicable privacy laws and regulations, etc.  Refers to the EU General Data Protection Regulation as well as privacy laws, regulations, and rules, etc., including the relevant enforcement laws of each nation.
     Personal data  Refers to information pertaining to identified natural persons, or identifiable natural persons.
     Processing  Refers to work performed with respect to personal data (data collection, recording, editing, storage, restoration, referencing, use, disclosure and provision, alignment, restrictions, deletion, etc.). 

    3.Personal Data Collected

    JAT collects the following personal data pertaining to Customers.

    ○ Access logs to the Service (IP addresses, cookies, and mobile device identification information (Android ad identifiers, iOS ad identifiers, etc.), etc.)

    ○ Information related to the submission of inquiries and opinions by Customers (names, email addresses, content of inquiries and opinions, etc.)

    ○ Information relating to the sale of products through the Service (names, addresses, telephone numbers, email addresses, genders, dates of birth, passwords, credit card information, purchase histories, and delivery addresses, etc. of purchasers)

    4.Utilization Purposes of Personal Data, and the Basis Thereof

    JAT collects and utilizes personal data for the following purposes, in accordance with the legal bases described in the accompanying parentheses.

    ○ Page control, customization, and access analyses for the Service (legitimate interests)

    ○ Responses to inquiries and opinions from Customers, and improvement of the Service and other services provided by JAT (legitimate interests, legal obligations)

    ○ Security measures for the servers running the Service (legitimate interests)

    ○ Responses pertaining to the delivery and billing, etc. of product sales through the Service (performance of agreements)

    5.Refusal to Provide Personal Data

    JAT must have Customers provide their personal data in order to use the Service. If Customers do not wish to provide their personal data, JAT may not be able to provide them with all or a part of the Service.

    6.Technology Used to Collect Personal Data

    JAT may acquire cookies and mobile device identification information (Android ad identifiers, iOS ad identifiers, etc.) through the Service.

    ○A. JAT utilizes Google Analytics in the Service to learn how our websites are being used. When using Google Analytics, Google may utilize cookies, web beacons, and other similar technologies to collect, record, and analyze information regarding Customers. For details, please refer to “HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES.” Also, for explanations regarding the Google Analytics terms of use, please refer to the Google Analytics website, and for explanations regarding Google’s Privacy Policy, please visit Google's website.

    *HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES

    https://policies.google.com/technologies/partner-sites?hl=en

    *Google Analytics Terms of Service

    https://marketingplatform.google.com/about/analytics/terms/us/

    *Google’s Privacy Policy

    https://policies.google.com/privacy?hl=en-US

    ■If Customers do not want Google Analytics to use their data, they can disable Google Analytics by downloading and installing the Google Analytics opt-out add-on provided by Google, and changing their browser add-on settings.

    *Google Analytics Opt-out Browser Add-on

    https://tools.google.com/dlpage/gaoptout?hl=en

    ○B. In this Service, JAT uses Cookiebot, a GDPR-responsive information analysis service provided by Cybot, to restrict the acquisition of information by using cookies during periods where Customers have not consented to the use of cookies, to acquire cookie consent information, and to analyze the status of consent with respect to cookies. When JAT uses Cookiebot, Cookiebot will acquire cookies consent information, and Cybot will analyze the status of Customer consent with respect to cookies.

    7.Disclosure and Provision of Personal Data

    ○A. JAT may share personal data with JAT Group Companies (see below) in accordance with applicable privacy laws and regulations, etc. Furthermore, to the extent necessary to accomplish the purposes described in this Policy, JAT may subcontract certain duties to external parties, and disclose and provide personal data to the extent required for said subcontractors to process the duties delegated to them. In such an event, JAT shall supervise the subcontractor to the extent necessary and appropriate to ensure safe management of the delegated personal data.

    [JAT Group Companies]

    ■ Tokyo International Air Terminal Corporation

    ■ Tokyo Airport Restaurant Co., Ltd.

    ■ Japan Duty Free Fa-So-La Isetan Mitsukoshi Co., Ltd.

    ■ Cosmo Enterprise Co., Ltd.

    ■ International Trade Inc.

    ■ Japan Airport Logitem Co., Ltd.

    ■ BIG WING Co., Ltd.

    ■ Japan Airport Techno Co., Ltd.

    ■ Air BIC Inc.

    ■ Haneda Airport Enterprise Co., Ltd.

    ■ Haneda Airport Security Co., Ltd.

    ■ Haneda Passenger Service Co., Ltd.

    ■ Japan Airport Ground Handling Co., Ltd.

    ■ Haneda Future Research Institute Incorporated

    ■ Sakura Shokai Co., Ltd.

    ■ Hamashin Co., Ltd.

    ■ KAIKAN KAIHATSU Co., Ltd.

    ■ Haso Trading Co., Ltd.

    ■ LANI KE AKUA PACIFIC, INC.


    ○B. The Service utilizes Google Analytics as provided by Google, Inc. in order to ascertain the access conditions of the web pages on the website in order to improve content of web pages, as set forth in “6. Technology Used to Collect Personal Data.” JAT may, through our use of Google Analytics, disclose and provide personal data to Google, Inc.

    ○C. As described in “6. Technology Used to Collect Personal Data” above, in this Service, JAT uses Cookiebot, a GDPR-responsive information support service provided by Cybot, to restrict the acquisition of information by using cookies during periods where Customers have not consented to the use of cookies, to acquire cookies consent information, and to analyze the status of consent with respect to cookies. JAT may, through our use of Cookiebot, disclose and provide personal data to Cybot

    ○D. In order to comply with applicable privacy laws and regulations, etc. JAT may disclose and provide the personal data of Customers to relevant authorities, and other recipients of disclosures and provisions stipulated by applicable privacy laws and regulations, etc.

    8.Transfers of Personal Data to a Third Country Outside the EU

    In order to achieve the utilization purposes, JAT stores all personal data of Customers within Japan. If JAT provides personal data of Customers to third parties, we will adhere to the provisions of applicable privacy laws and regulations.

    9.Storage Period for Personal Data

    JAT may retain the personal data of Customers for up to five years.

    10.Customer Rights, etc.

    ○A. Customers may exercise the following rights with respect to personal data retained by JAT, within the scope stipulated by applicable privacy laws and regulations, etc.

    ■ Right to demand access to information pertaining to personal data (GDPR Article 15)

    ■ Right to demand correction of personal data (GDPR Article 16)

    ■ Right to demand erasure of personal data (GDPR Article 17)

    ■ Right to demand restrictions on personal data processing (GDPR Article 18)

    ■ Right to object to personal data processing (GDPR Article 21)

    ■ Right to demand that personal data be transferred to Customers or to third parties (data portability) (GDPR Article 20)


    ○B. If Customers seek to exercise any of the rights described above, they should communicate with the points of contact set forth in “12. Contact Us.”

    ○C. Customers have the right to withdraw any consent provided with respect to personal data processing anytime, insofar as the processing in question was conducted based on the consent of Customers. Withdrawal of consent will not work to undermine the legality of any processing performed prior to the withdrawal where the processing was conducted based on Customer consent. (GDPR Article 7(3))

    ○D. As a general matter, if a Customer is a child under the age of 16, consent of the party with custodial responsibility over the child will be required. (GDPR Article 8)

    ○E. Customers have the right to lodge a complaint regarding JAT’s handling of personal information with supervisory authorities responsible for information protection, including supervisory authorities applicable to the EU member state to which the Customers themselves belong, as well as the EU member state in which the Customers work, or in which the infringing conduct took place. (GDPR Article 77)

    11. Data Protection Officer

    Japan Air Terminal Co., Ltd., Planning and Management Division, General Affairs and Human Resources Department, Legal Office
    Personal Information and Specific Personal Information Protection Section

    12. Contact Us

    〒144-0041
    3-3-2 Haneda Airport, Ota-ku, Tokyo
    Japan Air Terminal Co., Ltd., Planning and Management Division, General Affairs and Human Resources Department, Legal Office
    Personal Information and Specific Personal Information Protection Section
    Tel: 03-5757-8040

    Cookie Usage Policy

    The Service uses cookies. The Service uses cookies to display content and advertisements adjusting to each customer, provide social media features, and measure the number of times that an ad appears or is clicked on. Cookies are also used to collect information on how Customers utilize the Service, and this information is shared with various social media, ad distributing, and data analysis partners. Each of our partners may use a combination of the information collected through these cookies, other information provided to each partner by Customers, as well as other information collected by our partners when Customers use the partners’ other services.

    Cookies are small text files that help Customers use websites more effectively.

    While it is legal to store cookies on Customers devices when they are essential to the operation of the Service, all types of cookies require the permission of Customers.

    The Service uses different types of cookies. Some cookies are placed by third party services displayed on JAT website pages.

    Customers may alter or withdraw anytime their consent to any cookie declaration set forth on the website.

    Customers should include their consent ID and date of consent when contacting JAT regarding any consents they provided.

    Consent applies to the following domain: tokyo-haneda.com
    Consent Status: Denied
    Change consent
    The cookie declaration was last updated by Cookiebot on August 11, 2021. :


    Mandatory (4)

    Mandatory cookies enable basic functions such as page navigation and access to safe areas of the website, making it easier for Customers to use the website. Without these cookies, the website will not function properly.



    Configuration Information (5)

    Configuration information cookies store information regarding the operation and appearance of the website, such as the location of the customer and their preferred language.


    Statistical (6)

    Statistical cookies anonymously collect and report information about the interactions between the website and visitors to the website, and are used to improve the quality of the website.



    Marketing (12)

    Marketing cookies are used to track visitors across the website overall. This tracking enables the display of advertisements that are more relevant and engaging to Customers, thereby increasing value for publishers and third party advertisers.


    Unclassified (2)

    Unclassified cookies are cookies that are currently being classified by the providers of individual cookies and JAT.


    쇼핑 가이드

    예약으로부터 수령까지의 과정

    STEP1

    출발하시기 48시간 전까지 예약

    출발하시기 48시간 전까지 예약

    희망하시는 상품을 카트에 넣어 주십시오

    STEP2

    지불 및 예약완료

    지불 및 예약완료

    카드 화면으로부터 주문수속을 진행하신 후 지불방법을 선택해 주십시오

    STEP3

    상품이 준비된 후, 예약완료를 알리는 이메일이 도착합니다.

    상품이 준비된 후,
    예약완료를 알리는 이메일이 도착합니다.

    재고확인후, 주문접수서비스 영업시간내(9:00~17:00)에 주문 내용 확인 메일이 도착합니다.
    출발하시기 전에 주문내용 및 수령 장소를 반드시 확인해 주십시오.

    STEP4

    출발 당일, 비행기에 탑승하시기 전에 상품을 수령해 주십시오.

    출발 당일, 비행기에 탑승하시기 전에
    상품을 수령해 주십시오.

    출발 수속, 주문 내용 확인 메일에 기재된 점포로 방문해 주십시오. 수령하실 때에는 직원에게 본인의 성과 이름을 함께 말씀해 주십시오.
    ※상품은 출발 당일에만 수령하실 수 있습니다. 귀국 후나 택배 등의 배송은 불가하오니 주의해 주시기 바랍니다.

    출발하시기 48시간 전까지 예약

    STEP1

    출발하시기 48시간 전까지 예약

    희망하시는 상품을 카트에 넣어 주십시오

    지불 및 예약완료

    STEP2

    지불 및 예약완료

    카드 화면으로부터 주문수속을 진행하신 후 지불방법을 선택해 주십시오

    상품이 준비된 후, 예약완료를 알리는 이메일이 도착합니다.

    STEP3

    상품이 준비된 후, 예약완료를 알리는 이메일이 도착합니다.

    재고확인후, 주문접수서비스 영업시간내(9:00~17:00)에 주문 내용 확인 메일이 도착합니다.
    출발하시기 전에 주문내용 및 수령 장소를 반드시 확인해 주십시오.

    출발 당일, 비행기에 탑승하시기 전에 상품을 수령해 주십시오.

    STEP4

    출발 당일, 비행기에 탑승하시기 전에 상품을 수령해 주십시오.

    출발 수속, 주문 내용 확인 메일에 기재된 점포로 방문해 주십시오. 수령하실 때에는 직원에게 본인의 성과 이름을 함께 말씀해 주십시오.
    ※상품은 출발 당일에만 수령하실 수 있습니다. 귀국 후나 택배 등의 배송은 불가하오니 주의해 주시기 바랍니다.

    당 사이트에서 주문이 가능한 기간에 대해

    출발일로부터 7일~2일 이전까지 주문하실 수 있습니다.

    지불 방법에 대해

    사전결제 및 현지지불 중 하나를 선택하실 수 있습니다.

    사전결제에 대해
    사전결제에 대해서는 여기를 참조해 주십시오


    현지지불에 대해
    지불 시에는 현금, 신용카드, 전자화폐, QR코드, 바코드 결제 중 하나를 이용해 주십시오,은련 카드
    현금: 일본 엔, 미국 달러, 유로

    (일시불, 할부, 리보, 보너스)

    주문하실 때 필요한 정보

    출발일 (인터넷에서의 주문은 출발일로부터 2일 전까지 가능합니다)

    이용하시는 항공사 및 편명

    출발하시는 분의 성명 (기본적으로는 해외여행을 하시는 본인만이 이용하실 수 있습니다만, 가족이나 친구 중 한 분을 통해서 구입하시는 것도 가능합니다)

    주문내용의 추가/변경/취소에 대해

    출발하시기 2일 전까지는 마이페이지를 통해 주문을 취소하실 수 있습니다. (전 상품 취소만 가능합니다)
    상품을 변경하실 때에는 일단 주문 전체 취소를 하신 다음 새로이 주문해 주십시오.
    ※사전지불을 완료하신 분의 경우 사이트 내에서 스스로 주문을 취소하실 수 없으므로, 전화나 이메일로 연락해 주시길 부탁드립니다.

    주문내용의 추가/변경/취소에 대해

    상품 수령 시 필요한 정보

    14자릿수의 주문번호 혹은 수령인 성명을 직원에게 알려주십시오.

    ※2개 이상의 주문번호를 가지고 계신 경우에는 주민번호의 전체 갯수를 직원에게 알려주십시오.

    ※주문번호는 주문 접수 메일, 주문 내용 확인 메일, 당 사이트의 마이페이지에서 확인하실 수 있습니다.

    ※원활한 상품 수령을 위해, 신청하신 분 이외의 분이 상품을 수령하실 때에는 신청하신 분으로부터 주문 내용 확인 메일을 전송해 받으시거나, 주문 정보를 확인할 수 있는 페이지를 프린트하신 후 당일 실제 수령하실 분께 전달해 주십시오.

    액체류 면세품의 기내 반입 제한에 대해

    액체류 면세품의 기내 반입 제한에 대해서는 이곳을 확인해 주십시오.