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Available date to order: 2024/4/27~2024/5/10

【Important】Please be careful about "fake sites" that pretend to be TIAT DUTY FREE duty-free pre-order sites.

17th Mar,2022

Dear customers


About "fake sites" that pretend to be TIAT DUTY FREE duty-free pre-order sites
 


 Thank you very much for your continuous support of TIAT DUTY FREE pre-order websites.


We have confirmed the existence of a fake site that impersonates the TIAT DUTY FREE duty-free pre-order site operated by the Group.


Such fake sites have nothing to do with the Group.


The fake site confirmed this time illegally uses the name, logo and in-store image photo of TIAT DUTY FREE, pretending to be operated by our company, and various duty-free items at a significantly discounted price. It is displayed as if it can be purchased.


If you use a fake site, your ID, password, and personal information may be illegally obtained, the product may not arrive even after the product price is transferred, a fake product may be sent, or your credit card may be misused. There is a possibility of damage.
Please be careful not to Access fake sites, enter IDs, passwords, personal information, place orders, or make payments.


In the unlikely event that your credit card information is entered on a fake site, please contact the credit card company immediately to stop using the card. Also, if you enter the ID or password used on the official EC site operated by our group such as TIAT DUTY FREE on the fake site, please change the password immediately.


The official EC sites operated by the Group are as follows.


・TIAT DUTY FREE

https://duty-free-japan.jp/haneda/


・HANEDA Shopping

https://haneda-shopping.jp/


・Haneda direct selection

https://haneda-sanchoku.com/


・JAPAN DUTY FREE

https://duty-free-japan.jp/narita/en/


If you are damaged by using a fake site, please contact the nearest police station or the cybercrime consultation desk of each prefectural police headquarters.


・List of cybercrime consultation counters, etc., at the Prefectural Police Headquarters

https://www.npa.go.jp/cyber/soudan.html


・Consumer Affairs Agency website

https://www.caa.go.jp/



 

If we discover a fake site like this one, we will notify the police and related ministries and agencies.




Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 24 hours before departure.

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (10: 00-18: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products by departure date and boarding

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

Please reservate at least 24 hours before departure.

STEP1

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

Completion of payment / reservation

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

When the product is ready, you will receive a reservation confirmation email.

STEP3

When the product is ready, you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (10: 00-18: 00).
Please be sure to check the order details and pick-up location before departure.

Delivery of products by departure date and boarding

STEP4

Delivery of products by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

About the orderable period on this site

Orders can be placed from 14 days to 24 hours before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment


About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment)

Information required when ordering

Departure date (We accept up to 24 hours before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.