Please refer to the frequently asked questions from our customers below:
Q. What are the business hours of your shop?
A. Shop business hours are as follows:
TIAT DUTY FREE SHOP CENTRAL
Click here for the latest information
Q. Can I exchange product purchased at duty free shops?
A. Click
here
for our exchange policy.
Q. Can I purchase duty free products without visiting duty free shops? Can I purchase products and have them sent to my home?
A. Taxes on duty free products are waived only when customers purchase products and take them abroad.
Products cannot be sent home. Your understanding is appreciated.
Q. Can someone other than the person departing overseas place an order?
A. Yes, another person can place an order.
Please enter the name of the person departing overseas in the column indicating the name of the departing party when placing the order.
Q. I have not received an Order Confirmation e-mail.
A. If you have not received an Order Confirmation e-mail more than two days after placing your order, please contact us via telephone.
Telephone: 0120-61-0489
Business Hours: 10:00 - 18:00 (excluding year end and New Year holidays)
Q. I would like to place an order for sweets.
A. We apologize for the inconvenience, but we do not accept orders for food including sweets due to difficulty in managing use-by dates.
Your understanding is appreciated.
Q. The product I want is not listed on the site. Can I place an order?
A. We apologize for the inconvenience, but we cannot accept orders for products not listed on the website.
Please contact us if the brand name is listed as available but the product is not.
We can inform you of price and availability (but cannot accept orders).
Please understand that brands not listed as available will not be available at the shop.
Q. What should I do if the ordered products are not picked up on the date of departure? Will there be a cancellation fee?
A. If the customer does not visit the shop on the date of departure to pick up products, the order will be canceled.
There are no cancellation fees, but please notify us if you would like to cancel your order before departure.
Although cancellation fees do not apply, we may decline to accept the next order if a large order has previously been canceled. Please place your order with intention to purchase.
If the flight date or number is changed, please inform us promptly.
If the order had been settled using a credit card and the customer does not visit the shop for the purchase, we will reimburse the payment through the credit card company later.
If your order was settled using a credit card and you were unable to visit the shop for the purchase, please make sure you confirm the transaction status on the My Page section of this website later.
Please note that cancellation procedures may take time (about one week).
If the transaction status has not changed to "Canceled" in two weeks, please contact us.