「Regarding the case where we cannot confirm the receipt of emails from us」
Dear customers
Thank you for your continued patronage of the TIAT DUTY FREE pre-order site.
Currently, there are cases where some customers have not been able to receive emails from us.
Especially when using Google Gmail, it seems that reception cannot be confirmed.
When we have checked, the email sent from us was sorted to the spam folder.
Therefore, if you have not received the email from us, please check the spam folder.
Especially for customers who use "reservations for visiting boutique stores", "advance orders outside businesshours", and "new member registration", we did not receive the email from us, and as a result, the reservation acceptance expired or the order was cancelled.
We are not responsible for any such cases, so please be sure to check the spam folder.
After completing the inquiry reception, after completing the pre-order application, and after completing the new registration, an email will be sent immediately with the following title.
・After receiving inquiries: "Duty Free Japan: Your inquiry has been received."
・After completing the pre-order application: "Thank you very much for placing an order with us, Duty Free Japan."
・ After new registration is completed: "Duty Free Japan: Notice that Temporary registration is complete"
If you do not receive the above email immediately, please check your spam folder and set it so that you can receive emails from us.
We apologize for any inconvenience, and thank you for your understanding.