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Available date to order: 2024/5/3~2024/5/16

Terms of Membership

HANEDA Membership Terms of Use

In order to provide our customers with a service to help them enjoy Haneda Airport in greater comfort, convenience, and safety, we at Japan Airport Terminal Co., Ltd. (hereinafter “JAT”) provide customers with the HANDEA Membership Program to allow them to use JAT’s services more easily.

In accordance with the HANEDA Membership Terms of Use (hereinafter the “Terms of Use”) as set forth by JAT, customers may use the HANEDA Membership Services (hereinafter the “Membership Services”).

Article 1 (HANEDA Membership Services)

By registering for membership in accordance with these Terms of Use, customers may utilize the various Membership Services provided by JAT through an account they create at the time of registration. Please note that some Membership Services may require customers to register separately designated matters and agree to separate terms of use, among other requirements, in order to use them.

Article 2 (Membership Registration)

1.By accepting these Terms of Use, and completing the designated registration procedures, customers shall enter into an agreement with JAT comprised of the provisions of these Terms of Use, and customers shall be eligible as a HANEDA Member (hereinafter “Qualification for Membership”). Membership registration procedures are to be performed by the individual seeking to become a HANEDA Member. Customers who have acquired Qualification for Membership under this Article shall hereinafter be referred to as “Members.”

2.Customers shall accurately fill out the required items in the form designated for the registration procedure.

Article 3 (Management of IDs and Passwords)

Members shall manage their IDs and passwords for use of the Membership Services using due care so that other parties may not learn of them, and endeavor to regularly alter such IDs and passwords. Furthermore, Members shall not lend or transfer their IDs or passwords to other parties, nor provide them to be used by other parties.

Article 4 (Cancellation or Suspension of Use)

If any of the following items applies to a Member, JAT shall have the right to rescind the Member’s Qualification for Membership, and cancel or suspend said Member’s use of Membership Services without any prior notice or advice whatsoever.

(1)The Member breaches these Terms of Use, or the provisions of any other terms of use applicable to the Member in question

(2)The Member has registered false information with JAT

(3)Other situations where JAT determines that the Member is not suited to be a HANEDA Member

Article 5 (Changes to, Suspensions of, or Terminations of Membership Services)

1.When required by relevant authorities or for other reasons, JAT may change or add to all or a part of the substance of Membership Services without any prior notice to Members, or terminate provision of Membership Services to Members.

2.In the event the matters described in the preceding paragraph arise, JAT shall disseminate information thereof to Members using whatever methods may be appropriate in light of the effects of such changes, and the operational conditions of the Membership Services.

3.JAT may temporarily suspend all or part of the Membership Services without prior notice to Members in the event any of the following items apply:

(1)when performing regular or emergency maintenance or repairs of the system;

(2)when failures arise with respect to communication lines, computers, or other systems pertaining to the operation of Membership Services;

(3)when JAT needs to ensure the information security of JAT, Members, or third parties;

(4)when provision of Membership Services becomes difficult due to unforeseen accidents such as communication line outages, natural disasters, fires, or power outages, or various force majeure events, such as wars, disputes, riots, or labor disputes; or

(5)other circumstances where JAT reasonably determines that suspension of Membership Services is necessary in light of circumstances pertaining to each Membership Service.

4.JAT shall bear no liability whatsoever with respect to any damages suffered by Members or third parties as a result of any measures implemented in accordance with this Article.

Article 6 (Handling of Personal Information)

JAT shall handle any personal information belonging to Members acquired through the Membership Services in accordance with the following Privacy Policy set forth by JAT.

Citation: Public Announcement Matters Based on the “Act on the Protection of Personal Information”

Article 7 (Prohibited Matters)

In using Membership Services, Members shall not conduct any of the actions listed in the items below, or any actions that may potentially lead to the actions below.

(1)Violating laws or regulations, court judgments, decisions or orders, or government measures that are legally binding

(2)Harming public order or morality

(3)Providing benefits to antisocial forces, or other acts of cooperation with antisocial forces

(4)Infringing upon the rights, interests, and reputations, etc. of JAT, other Members, or other third parties

(5)Acquiring, or attempting to acquire, the IDs, passwords, or personal information of another Member without the consent of said Member

(6)Impersonating a third party, or intentionally sending false information

(7)Improperly collecting, disclosing, or providing the personal information of third parties, or other information that infringes on privacy of third parties

(8)Placing excess strain on JAT systems and networks, engaging in unauthorized access, using third-party accounts, creating or retaining multiple accounts, or other similar acts

(9)Breaching these Terms of Use, or any other terms of use applicable to the Member in question

(10)Any other acts JAT deems inappropriate

Article 8 (Elimination of Anti-social Forces)

If a Member is found to correspond to an anti-social force (organized crime group, company involved in an organized crime group, “sokaiya” racketeer, group engaging in criminal activities under the pretext of conducting social campaigns or political activities, and crime group specialized in intellectual crimes, the same applying hereinafter), or the circumstances described in any one of the following items apply to the Member, JAT shall immediately revoke the Qualification for Membership of said Member without notice of any kind.

(1)The Member is found to be affiliated with, or involved with an organization managed or controlled by an anti-social force

(2)The Member is found to have wrongfully utilized anti-social forces for the benefit of the Member personally or a third party, or to cause harm to a third party

(3)The Member is found to be involved with anti-social forces by providing them with funding or offering them other forms of convenience

(4)The Member is found to have, either themselves or through a third party, made violent demands, made wrongful demands that exceed the scope of legal responsibility, engaged in threatening behaviors, or engaged in violent acts

(5)Other situations equivalent to the preceding items are deemed to apply to the Member

Article 9 (Disclaimers)

1.JAT shall bear no liability whatsoever for any damages suffered by Members or any third parties as a result of inabilities to use the Membership Services stemming from any measures taken in accordance with Article 5 or communication conditions, any erroneous information registered by Members during their use of Membership Services and other related services, or Member data becoming lost due to failures of equipment or other similar phenomena. Neither shall JAT bear any liability whatsoever with respect to damages suffered by Members or third parties as a result of third-party use of Membership Services stemming from the negligence or intentional acts of Members.

2.JAT provides no warranties whatsoever that the information provided free of charge with respect to Membership Services is true, accurate, up-to-date, useful, reliable, legal, or free of infringements on the rights of third parties.

Article 10 (Liability of Members for Damages)

If JAT or any third party suffers damages as a result of the Member’s own personal use of the Membership Services, or any actions performed using the Membership Services (including situations where Members cause damages to JAT or third parties due to said Members’ failure to perform their obligations under these Terms of Use), said Members shall pay compensation for such damages of the Members’ own responsibility and expense.

Article 11 (Revisions to these Terms of Use)

JAT may revise these Terms of Use at any time, and set forth additional provisions and conditions to the Terms of Use. In such an event, JAT shall disseminate information regarding such changes to Members using whatever methods may be appropriate depending on the effects of such changes, and the operational conditions of the Membership Services.

Article 12 (Withdrawal from Membership)

If a Member seeks to withdraw from their membership, they may delete Member information using a designated form, and their withdrawal from membership shall be completed following the conclusion of the withdrawal procedures.

Article 13 (Governing Law and Dispute Resolution)

1.In the event of any problems that arise between JAT and Members with respect to these Terms of Use, both parties shall consult with each other to resolve such problems in good faith.

2.These Terms of Use shall be interpreted in accordance with the laws of Japan, and the Tokyo District Court shall be the court of first instance with exclusive jurisdiction for any and all disputes that arise with respect to these Terms of Use.

Supplementary Provisions

These Terms of Use shall come into effect on June 27, 2022.

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 24 hours before departure.

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (10: 00-18: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products by departure date and boarding

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

Please reservate at least 24 hours before departure.

STEP1

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

Completion of payment / reservation

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

When the product is ready, you will receive a reservation confirmation email.

STEP3

When the product is ready, you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (10: 00-18: 00).
Please be sure to check the order details and pick-up location before departure.

Delivery of products by departure date and boarding

STEP4

Delivery of products by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

About the orderable period on this site

Orders can be placed from 14 days to 24 hours before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment


About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment)

Information required when ordering

Departure date (We accept up to 24 hours before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.