Before Using Our Site
1. This site only accepts orders for products.
Please visit our shops to purchase products.
2. Duty free shops are only available to customers departing overseas.
3. Family members and friends who are also departing overseas can use the shops as well as the member; however, persons who are not departing overseas cannot use the shops.
Please confirm the procedures for placing an order here.
Confirmation of Order Content
Once you have logged in to the ordering site and placed an order, it can be confirmed in your purchase history.
(Details of products confirmed to be in stock will be displayed)
※If additional orders are placed, purchase history cannot be viewed until the stock has been confirmed for the additional orders.
Pick-up Locations:
TIAT DUTY FREE Central Shop/24-hour pick-up
*Only cancellation of orders can be accepted.
Shop Payment Methods
Cash,credit card,Prepaid card formed electronic money and mobile payments are accepted.
- Cash: Japanese Yen, US Dollars, Euros, Korean Won
- UnionPay Card
(single, installment, revolving, and bonus payments)
Adding to/Changing/Cancelling Orders
Adding Products
Additions to orders are not accepted. If you wish to add to your orders, please place a separate new order.
When visiting the shop, please present all order numbers to the shop staff.
*We are unable to consolidate orders.
Changing/Cancelling Orders
If there are changes to the order, please cancel all orders and place a new order.
Customers can cancel orders. (Only if cancelling the entire order)
Please note that if the customer does not visit the shop on the date of departure to pick up products, the order will be canceled.
If the transaction status has not changed to "Canceled" in two weeks, please contact us.
Notes on Departure Date Entry
There have been cases when products could not be handed over at the shop due to an error in departure date entry.
Please make sure you check the departure date when you receive the Order Confirmation e-mail.
If you do not receive an Order Confirmation e-mail.
If you have not received an Order Confirmation e-mail more than two days after placing the order, please contact us via telephone.
- Telephone: 0120-61-0489
- Business Hours: 10:00-18:00
Please state the name of recipient and departure date when making an inquiry.
Please note that there have been instances where e-mails sent from us were deleted as junk mail due to users’ Internet provider or e-mail software settings.
Please adjust your provider or e-mail settings to allow receipt of our e-mails.