Before Using Our Site
1. This site only accepts orders for products.
Please visit our shops to purchase products.
2. Duty free shops are only available to customers departing overseas.
3. Family members and friends who are also departing overseas can use the shops as well as the member; however, persons who are not departing overseas cannot use the shops.
Please confirm the procedures for placing an order here.
Confirmation of Order Content
Once you have logged in to the ordering site and placed an order, it can be confirmed in your purchase history.
(Details of products confirmed to be in stock will be displayed)
** If the purchase history is not displayed after placing an order, the order may not have been accepted.
We apologize for the inconvenience, but please inquire via the inquiry form or telephone.
Inquiry Form
For telephone inquiries, please contact the following numbers (9:00 to 17:00 excluding New Year holidays)
0120-082995 (toll free)
0476-32-8680
Pick-up Locations:
Narita International Airport
Terminal 1 Departures: North Wing, JDF Shop North 1, JDF Shop North 2
Terminal 2 Departures: JDF Main Building Shop, JDF Satellite Shop
Shop Payment Methods
Cash,credit card,Prepaid card formed electronic money and mobile payments are accepted.
- Cash: Japanese Yen, US Dollars, Euros
- UnionPay Card
(single, installment, revolving, and bonus payments)
Adding to/Changing/Cancelling Orders
Adding Products
For additional products, please place a new order. (Order numbers are issued for each order)
When visiting the shop, please present all order numbers to the shop staff.
Changing/Cancelling Orders
If there are changes to the order, please cancel all orders and place a new order.
Cancellation can be made by the customer. (Only for cancellation of entire order)
※クレジットカード事前決済をキャンセルされるお客様は、こちらをご確認ください。
Please note that if the customer does not visit the shop on the date of departure to pick up products, the order will be canceled.
Notes on Departure Date Entry
There have been cases when products could not be handed over at the shop due to an error in departure date entry.
Please make sure you check the departure date when you receive the Order Confirmation e-mail.
If you do not receive an Order Confirmation e-mail.
If you have not received an Order Confirmation e-mail more than two days after placing the order, please contact us via telephone.
- Telephone number: 0120-082995 (toll free), 0476-32-8680
- Business Hours: 9:00 to 17:00 (excluding New Year holidays)
Please state the name of recipient and departure date when making an inquiry.
Please note that there have been instances where e-mails sent from us were deleted as junk mail due to users’ Internet provider or e-mail software settings.
Please adjust your provider or e-mail settings to allow receipt of our e-mails.