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Available date to order: 2022/6/27~2022/7/2

Privacy Policy

Information about the Website

This website is a duty free product pre-ordering site operated by Japan Airport Terminal Co., Ltd. ("the Company") that allows customers departing from Narita International Airport to pre-order JAPAN DUTY FREE products.

Personal Data

JAPAN DUTY FREE recognizes the importance of personal information pertaining to customers using the duty free product pre-ordering site operated by the Company ("the Website"), and handles it with utmost care. The Website may require entry or registration of customers’ personal information in order to provide our services.

Purpose and Use of Customer Information

The Website seeks the minimum information necessary when asking customers for personal information. Personal information provided by customers is gathered and stored safely, and will not be used for purposes other than improving customer services, nor will it be provided to any third party without approval by the customer, other than when required by law.

Scope of Customer Information

The scope includes the name, postal address, telephone number, date of birth, e-mail address, and all other customer information sought as necessary.

Gathering Customer Information

The Website seeks customer information in following instances to provide better services:

  • At time of membership registration
  • At time of placement of product order through the Website
  • When customers request pamphlets or other materials through the Website
  • When customers subscribe to our e-mail magazine featuring the latest information on the Website
  • When customers participate in e-mail magazine surveys aimed at improving our services
  • When the Website conducts gift campaigns, etc.

Use of Customer Information

The Website will use personal information provided by customers in the following instances:

  • Customer information will be provided to third parties when necessary for the provision of services. For example, information may be provided to delivery companies for delivery of products when the customer wins a gift prize, etc.
  • We will send e-mails to customers with information on products and campaigns, etc.
  • Contents of surveys completed by customers will be used as reference materials for product/catalog development and service improvement, etc.

Appropriate Management of Customer Information

Customer information held by the Website is managed accurately in its most recent state to the greatest extent possible corresponding to the purpose of use.
We strive to maintain the accuracy and reliability of personal information received, and have taken technological and organizational safety measures against unauthorized access to personal information, and against risks of loss, destruction, alteration, leaks, etc. of personal information.
The Website uses membership IDs and passwords to provide personalized services to each customer. The Website strives to manage membership ID and password information in a manner ensuring customer security, and asks our customers to be careful in managing their membership IDs and passwords.

Checking/Changing/Deleting Personal Information

In cases where customers wish to check, change, or delete information they have entered on this website that may identify them individually, the Company will respond to such requests as promptly as reasonably possible if registered customers contact the information desk.

Information Desk for Checking/Changing/Deleting Membership ID and Password

Japan Airport Terminal Co., Ltd., Narita Office, Order Desk (9:00 to 17:00 excluding year-end and New Year holidays)
0120-082995 (toll free)
0476-32-8680
*All inquiries regarding personal information should be made via telephone.

Data Protection

The Website uses SSL (Secure Socket Layer) technology to ensure safe use by customers. Personal information such as customer name, postal address, and telephone number are managed in a secure zone within the server for additional protection.

Disclaimer

The Company takes every precaution in preparing the Website, but we do not make any guarantee regarding the completeness or accuracy of information contained herein.
In accessing the Website, users are deemed to have agreed that the Company and related parties will not be held liable for any losses incurred by the user directly or indirectly through the use of information or content contained on the Website.
The Company cannot be held liable for the gathering of personal information by any websites linked to this Website. Customers should use them at their own discretion.

Recommended Computing Environment

The Website requires the following browsers for safer and comfortable use. Please confirm the version of your software and download upgrades where necessary.

  • For Windows:

  • Microsoft Internet Explorer 11, Edge 40, Firefox 53.0, Chrome 59
    * Note, however, that operation is not guaranteed for preview releases and/or beta versions.

  • For Macintosh:

  • Safari10

Security

The Website protects customers’ personal information with SSL. When using a browser compatible with security functions, personal information entered by the customer such as name, postal address and telephone number is automatically encrypted for transmission and reception. Even if the transmitted data is intercepted by a third party, the content cannot be stolen.
SSL is supported by Microsoft Internet Explorer Version 2.1 and later browsers; however, we encourage users to always use the latest version to enjoy the benefits of enhanced SSL functions and ensure that the latest security bug problems have been resolved.

Use of Cookies

The Website uses Cookies on some pages to develop a more user-friendly site and simplify user operation by enabling re-use of information already entered by the customer.
Most browsers allow Cookies by default, but customers can change their settings to deny Cookies. However, we recommend that customers accept Cookies, as some services will be limited or unavailable without use of Cookies.

Change in Privacy Policy

Changes to the Company’s Privacy Policy will be notified on this page.

Operator

Company Name Japan Airport Terminal Co., Ltd.
Department in Charge Narita Office

Contact for inquiries/opinions on our Privacy Policy

Address

Terminal 1, Main Building Central Section 3F C3087

Narita International Airport, Narita City, Chiba Prefecture 282-0011

Name JAPAN DUTY FREE
Operation

Japan Airport Terminal Co., Ltd., Narita Office

Attention: Order Desk

Business Hours

9:00 to 17:00 excluding year-end and New Year holidays

0476-32-8680

Inquiries Access Inquiry Form here

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 24 hours before departure.

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products by departure date and boarding

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

Please reservate at least 24 hours before departure.

STEP1

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

Completion of payment / reservation

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

When the product is ready, you will receive a reservation confirmation email.

STEP3

When the product is ready, you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

Delivery of products by departure date and boarding

STEP4

Delivery of products by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

About the orderable period on this site

Orders can be placed 7 to 2 days before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment


About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment, installment payment, revolving payment, and bonus payment)

Information required when ordering

Departure date (We accept up to 2 days before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.