Please read before placing an order.
Please ensure you have required information to hand.
- Departure Date
(Online orders are accepted up to two days before departure)
- Airline name and flight number
- Name of departing party
Orders can be placed only by users departing overseas.
(Note, however, that friends or family members traveling abroad may pick up the products for you)
Online Order Process
An e-mail will be sent after registration.
*If you do not receive the e-mail, the e-mail address provided may be incorrect.
Please inquire here for details.
2.Select the desired product and click the "add to cart" button.
Proceed to Cart|Product List.
*You can change to quantities or delete products from this screen.
If you wish to continue shopping, please click the "continue shopping" button to return to the top page.
If you have finished, please click the "departure date/flight number" button.
■Orders can be placed only by users departing from Narita International Airport.
■Online Ordering Period
From one month to two days before departure
3.Please enter your membership ID/departure information.
If you have not registered as a member, please complete registration.
If you already have a membership ID, proceed to the next page.
If the departing party differs from the person placing the order, click "Other" and enter the name of the recipient in the "Surname/Name" column below.
*If the person placing the order is the departing party, "Surname/Name" can be omitted.
*Check the products ordered and click the "Order Product" button if the information is correct.
4.Ordering procedure is completed.
*An automated Order Receipt e-mail will be sent immediately after placing the order, but please note that the order is not confirmed at this point.
We will send you an Order Confirmation e-mail after confirming products are in stock.
*Ordered products can be confirmed in on the Customer Information section of this website. (Details of products confirmed to be in stock will be displayed)
*If ordered products cannot be confirmed by logging in to Customer Information section, the order may not have been received properly.
Please inquire via the inquiry form or telephone.
Inquiry Form
Please contact the following numbers (9:00 to 17:00 excluding New Year holidays)
120-082995 (toll free)
0476-32-8680
5.An Order Confirmation e-mail will be sent.
*An Order Confirmation e-mail will be sent during Order Receipt Service business hours (9:00 to 17:00) after confirmation that products are in stock.
*Please check the text of this e-mail before departure to confirm order content and pick-up location.
*Please print out the Order Confirmation e-mail and bring it with you on the departure date. (If you do not have access to a printer, please write down the order number)
6.After completing embarkation procedures, please pay for and pick up your products at JAPAN DUTY FREE.
*On the date of departure, please communicate the full name of the recipient at the JDF shop.
*Products can be picked up only on departure. Please note that you cannot pick up products on your return, or have them delivered to your home.
*For information concerning prepayment by credit card, please click here.
*Telephone Orders*
Orders can only be placed online.
Please contact the following numbers with inquiries regarding products.
0120-082995 (toll free)
0476-32-8680 (9:00 to 17:00 excluding New Year holidays)