Log in

Shopping cart

Menu

Available date to order: 2022/5/22~2022/5/27

Ordering Procedure

Please read before placing an order.

Please ensure you have required information to hand.

  • Departure Date
    (Online orders are accepted up to two days before departure)
  • Airline name and flight number
  • Name of departing party
    Orders can be placed only by users departing overseas.
    (Note, however, that friends or family members traveling abroad may pick up the products for you)

Online Order Process

1.Complete membership registration.

An e-mail will be sent after registration.
*If you do not receive the e-mail, the e-mail address provided may be incorrect.
Please inquire here for details.

2.Select the desired product and click the "add to cart" button.

Proceed to Cart|Product List.

*You can change to quantities or delete products from this screen.

If you wish to continue shopping, please click the "continue shopping" button to return to the top page.
If you have finished, please click the "departure date/flight number" button.

■Orders can be placed only by users departing from Narita International Airport.

■Online Ordering Period
From one month to two days before departure

3.Please enter your membership ID/departure information.

If you have not registered as a member, please complete registration.
If you already have a membership ID, proceed to the next page.

If the departing party differs from the person placing the order, click "Other" and enter the name of the recipient in the "Surname/Name" column below.
*If the person placing the order is the departing party, "Surname/Name" can be omitted.

*Check the products ordered and click the "Order Product" button if the information is correct.

4.Ordering procedure is completed.

*An automated Order Receipt e-mail will be sent immediately after placing the order, but please note that the order is not confirmed at this point.
We will send you an Order Confirmation e-mail after confirming products are in stock.

*Ordered products can be confirmed in on the Customer Information section of this website. (Details of products confirmed to be in stock will be displayed)

*If ordered products cannot be confirmed by logging in to Customer Information section, the order may not have been received properly.
Please inquire via the inquiry form or telephone.

Inquiry Form

Please contact the following numbers (9:00 to 17:00 excluding New Year holidays)
120-082995 (toll free)
0476-32-8680

5.An Order Confirmation e-mail will be sent.

*An Order Confirmation e-mail will be sent during Order Receipt Service business hours (9:00 to 17:00) after confirmation that products are in stock.

*Please check the text of this e-mail before departure to confirm order content and pick-up location.

*Please print out the Order Confirmation e-mail and bring it with you on the departure date. (If you do not have access to a printer, please write down the order number)

6.After completing embarkation procedures, please pay for and pick up your products at JAPAN DUTY FREE.

*On the date of departure, please communicate the full name of the recipient at the JDF shop.

*Products can be picked up only on departure. Please note that you cannot pick up products on your return, or have them delivered to your home.

*For information concerning prepayment by credit card, please click here.

*Telephone Orders*

Orders can only be placed online.
Please contact the following numbers with inquiries regarding products.
0120-082995 (toll free)
0476-32-8680 (9:00 to 17:00 excluding New Year holidays)

User Guide

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 24 hours before departure.

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products by departure date and boarding

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

Please reservate at least 24 hours before departure.

STEP1

Please reservate at least 24 hours before departure.

Please add the desired product to the cart.

Completion of payment / reservation

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

When the product is ready, you will receive a reservation confirmation email.

STEP3

When the product is ready, you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

Delivery of products by departure date and boarding

STEP4

Delivery of products by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

About the orderable period on this site

Orders can be placed 7 to 2 days before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment


About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment, installment payment, revolving payment, and bonus payment)

Information required when ordering

Departure date (We accept up to 2 days before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.