Before using the JAPAN DUTY FREE product ordering website, please register as a member.
Registration will allow you to use the JAPAN DUTY FREE product ordering website, as well as the TIAT DUTY FREE product pre-order website and the HANEDA Shopping.
Once you are registered as a user, you can confirm your purchase history and access various other services including e-mail magazines.
Forgotten ID/Password
Forgotten ID
Your membership ID is your e-mail address.
Please contact us via telephone if you have forgotten the e-mail address.
Forgotten Password
You must reset your password.
Please use the reminder function to reset your password.
Confirmation/change of membership information
You can confirm/change your membership information on the Customer Information section of this website.
(For changing basic information such as password, e-mail address, postal address and telephone number, and for subscribing to/unsubscribing from e-mail magazines)
Cancelling Membership
You can request cancellation of your membership on the Customer Information section of this website.
Alternatively, you can contact us via telephone. Please use the following numbers (9:00 to 17:00 excluding New Year holidays)
0120-082995 (toll free)
0476-32-8680