Log in

Shopping cart

Menu

Available date to order: 2024/11/24~2024/12/6

Terms of Membership

HANEDA Membership Terms of Use

In order to provide our customers with a service to help them enjoy Haneda Airport in greater comfort, convenience, and safety, we at Japan Airport Terminal Co., Ltd. (hereinafter “JAT”) provide customers with the HANDEA Membership Program to allow them to use JAT’s services more easily.

In accordance with the HANEDA Membership Terms of Use (hereinafter the “Terms of Use”) as set forth by JAT, customers may use the HANEDA Membership Services (hereinafter the “Membership Services”).

Article 1 (HANEDA Membership Services)

By registering for membership in accordance with these Terms of Use, customers may utilize the various Membership Services provided by JAT through an account they create at the time of registration. Please note that some Membership Services may require customers to register separately designated matters and agree to separate terms of use, among other requirements, in order to use them.

Article 2 (Membership Registration)

1.By accepting these Terms of Use, and completing the designated registration procedures, customers shall enter into an agreement with JAT comprised of the provisions of these Terms of Use, and customers shall be eligible as a HANEDA Member (hereinafter “Qualification for Membership”). Membership registration procedures are to be performed by the individual seeking to become a HANEDA Member. Customers who have acquired Qualification for Membership under this Article shall hereinafter be referred to as “Members.”

2.Customers shall accurately fill out the required items in the form designated for the registration procedure.

Article 3 (Management of IDs and Passwords)

Members shall manage their IDs and passwords for use of the Membership Services using due care so that other parties may not learn of them, and endeavor to regularly alter such IDs and passwords. Furthermore, Members shall not lend or transfer their IDs or passwords to other parties, nor provide them to be used by other parties.

Article 4 (Cancellation or Suspension of Use)

If any of the following items applies to a Member, JAT shall have the right to rescind the Member’s Qualification for Membership, and cancel or suspend said Member’s use of Membership Services without any prior notice or advice whatsoever.

(1)The Member breaches these Terms of Use, or the provisions of any other terms of use applicable to the Member in question

(2)The Member has registered false information with JAT

(3)Other situations where JAT determines that the Member is not suited to be a HANEDA Member

Article 5 (Changes to, Suspensions of, or Terminations of Membership Services)

1.When required by relevant authorities or for other reasons, JAT may change or add to all or a part of the substance of Membership Services without any prior notice to Members, or terminate provision of Membership Services to Members.

2.In the event the matters described in the preceding paragraph arise, JAT shall disseminate information thereof to Members using whatever methods may be appropriate in light of the effects of such changes, and the operational conditions of the Membership Services.

3.JAT may temporarily suspend all or part of the Membership Services without prior notice to Members in the event any of the following items apply:

(1)when performing regular or emergency maintenance or repairs of the system;

(2)when failures arise with respect to communication lines, computers, or other systems pertaining to the operation of Membership Services;

(3)when JAT needs to ensure the information security of JAT, Members, or third parties;

(4)when provision of Membership Services becomes difficult due to unforeseen accidents such as communication line outages, natural disasters, fires, or power outages, or various force majeure events, such as wars, disputes, riots, or labor disputes; or

(5)other circumstances where JAT reasonably determines that suspension of Membership Services is necessary in light of circumstances pertaining to each Membership Service.

4.JAT shall bear no liability whatsoever with respect to any damages suffered by Members or third parties as a result of any measures implemented in accordance with this Article.

Article 6 (Handling of Personal Information)

JAT shall handle any personal information belonging to Members acquired through the Membership Services in accordance with the following Privacy Policy set forth by JAT.

Citation: Public Announcement Matters Based on the “Act on the Protection of Personal Information”

Article 7 (Prohibited Matters)

In using Membership Services, Members shall not conduct any of the actions listed in the items below, or any actions that may potentially lead to the actions below.

(1)Violating laws or regulations, court judgments, decisions or orders, or government measures that are legally binding

(2)Harming public order or morality

(3)Providing benefits to antisocial forces, or other acts of cooperation with antisocial forces

(4)Infringing upon the rights, interests, and reputations, etc. of JAT, other Members, or other third parties

(5)Acquiring, or attempting to acquire, the IDs, passwords, or personal information of another Member without the consent of said Member

(6)Impersonating a third party, or intentionally sending false information

(7)Improperly collecting, disclosing, or providing the personal information of third parties, or other information that infringes on privacy of third parties

(8)Placing excess strain on JAT systems and networks, engaging in unauthorized access, using third-party accounts, creating or retaining multiple accounts, or other similar acts

(9)Breaching these Terms of Use, or any other terms of use applicable to the Member in question

(10)Any other acts JAT deems inappropriate

Article 8 (Elimination of Anti-social Forces)

If a Member is found to correspond to an anti-social force (organized crime group, company involved in an organized crime group, “sokaiya” racketeer, group engaging in criminal activities under the pretext of conducting social campaigns or political activities, and crime group specialized in intellectual crimes, the same applying hereinafter), or the circumstances described in any one of the following items apply to the Member, JAT shall immediately revoke the Qualification for Membership of said Member without notice of any kind.

(1)The Member is found to be affiliated with, or involved with an organization managed or controlled by an anti-social force

(2)The Member is found to have wrongfully utilized anti-social forces for the benefit of the Member personally or a third party, or to cause harm to a third party

(3)The Member is found to be involved with anti-social forces by providing them with funding or offering them other forms of convenience

(4)The Member is found to have, either themselves or through a third party, made violent demands, made wrongful demands that exceed the scope of legal responsibility, engaged in threatening behaviors, or engaged in violent acts

(5)Other situations equivalent to the preceding items are deemed to apply to the Member

Article 9 (Disclaimers)

1.JAT shall bear no liability whatsoever for any damages suffered by Members or any third parties as a result of inabilities to use the Membership Services stemming from any measures taken in accordance with Article 5 or communication conditions, any erroneous information registered by Members during their use of Membership Services and other related services, or Member data becoming lost due to failures of equipment or other similar phenomena. Neither shall JAT bear any liability whatsoever with respect to damages suffered by Members or third parties as a result of third-party use of Membership Services stemming from the negligence or intentional acts of Members.

2.JAT provides no warranties whatsoever that the information provided free of charge with respect to Membership Services is true, accurate, up-to-date, useful, reliable, legal, or free of infringements on the rights of third parties.

Article 10 (Liability of Members for Damages)

If JAT or any third party suffers damages as a result of the Member’s own personal use of the Membership Services, or any actions performed using the Membership Services (including situations where Members cause damages to JAT or third parties due to said Members’ failure to perform their obligations under these Terms of Use), said Members shall pay compensation for such damages of the Members’ own responsibility and expense.

Article 11 (Revisions to these Terms of Use)

JAT may revise these Terms of Use at any time, and set forth additional provisions and conditions to the Terms of Use. In such an event, JAT shall disseminate information regarding such changes to Members using whatever methods may be appropriate depending on the effects of such changes, and the operational conditions of the Membership Services.

Article 12 (Withdrawal from Membership)

If a Member seeks to withdraw from their membership, they may delete Member information using a designated form, and their withdrawal from membership shall be completed following the conclusion of the withdrawal procedures.

Article 13 (Governing Law and Dispute Resolution)

1.In the event of any problems that arise between JAT and Members with respect to these Terms of Use, both parties shall consult with each other to resolve such problems in good faith.

2.These Terms of Use shall be interpreted in accordance with the laws of Japan, and the Tokyo District Court shall be the court of first instance with exclusive jurisdiction for any and all disputes that arise with respect to these Terms of Use.

Supplementary Provisions

These Terms of Use shall come into effect on June 27, 2022.

購物導覽

從商品預約至商品提領流程

STEP1

航班出發兩天前小時的商品預約

航班出發兩天前小時的商品預約

請將欲想要購買的商品放入購物車

STEP2

已完成商品支付·商品預約

已完成商品支付·商品預約

從購物車畫面中預約商品支付方式

STEP3

本公司人員完成顧客預約商品準備後,本公司人員會寄發電子郵件給顧客。

本公司人員完成顧客預約商品準備後,
本公司人員會寄發電子郵件給顧客。

商品庫存確認後,本公司人員會在網路商品預約服務營業時間(9:00~17:00),寄送預約商品內容電子郵件給顧客。
請在顧客出發前,請務必確認商品預約內容及商品提領地點。

STEP4

關於出發日至搭乘的商品提領流程

關於出發日
至搭乘的商品提領流程

辦理日本出國手續後請在商品提領確認郵件所記載的提領處,提領商品。提領商品時,請告訴本店服務人員提領人的全名。
*預約商品只有在顧客在出國時提領。無法接受在顧客回國後商品的提領、宅配等服務,請注意。

航班出發兩天前小時的商品預約

STEP1

航班出發兩天前小時的商品預約

請將欲想要購買的商品放入購物車

已完成商品支付·商品預約

STEP2

已完成商品支付·商品預約

從購物車畫面中預約商品支付方式

商品の準備ができましたら、予約完了メールが届きます。

STEP3

本公司人員完成顧客預約商品準備後,本公司人員會寄發電子郵件給顧客。

商品庫存確認後,本公司人員會在網路商品預約服務營業時間(9:00~17:00),寄送預約商品內容電子郵件給顧客。
請在顧客出發前,請務必確認商品預約內容及商品提領地點。

關於出發日至搭乘的商品提領流程

STEP4

關於出發日至搭乘的商品提領流程

辦理日本出國手續後請在商品提領確認郵件所記載的提領處,提領商品。提領商品時,請告訴本店服務人員提領人的全名。
*預約商品只有在顧客在出國時提領。無法接受在顧客回國後商品的提領、宅配等服務,請注意。

關於本網接受網路預約的時間

顧客出發日的14天前至2天前可接受網路預約

關於商品支付方式

顧客能夠選擇事前付款或者當地付款

關於事先付款
事前付款請點選本這邊

關於當地付款
我公司接受現金、信用卡、電子支付、條碼支付。
現金:日圓、美金、歐元、銀聯卡

(一次付清、分期付款、紅利點數)

網路預約時所需要的資料

出發日(本公司接受出發日前2日的線上預約商品)

顧客搭乘的航空公司及航班號碼

出發的顧客姓名(只有要出發國外的顧客能使用本服務,但如果您的朋友或家人出國旅行,您可以代為領取。)

關於網路預約商品的追加·變更·取消

在出發日2天前能夠在個人頁面做上方手續(只接受全取消)
在變更商品時,取消全商品後請再一次重新下單。
*對於事先付款的顧客,顧客無法在購物網站自行做取消服務,請用電話或電子郵件方式聯絡本公司。

關於網路預約商品的追加·變更·取消

關於商品預約追加·變更·取消提領商品時所需要的顧客資料

向本店服務人員出示顧客多預約號碼和提領商品人姓名

※如有2張網路訂單或顧客請告知服務人員總預約數

※網路預約號碼可從顧客商品預約電子郵件、確認訂單郵件的、預約網站的我的主頁中做確認。

※為了購物狂提領商品的方便

關於液體免稅品帶入飛機內限制

關於液體免稅品帶入飛機內限制請點選這裡請點選這裡