Narita airport Terminal 1 North Wing HERMES BOUTIQUE Appointments

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Narita airport Terminal 1 North Wing HERMES BOUTIQUE Appointments

We thank you for your patronage and support.
We accept appointments only passengers from departing Terminal 1.Please refer below details.
Please click here for the business days and hours of our shops.

◆ Terminal 1 North Wing　◆

　※We cannot move products between terminals.

◇Inventory inquiry ◇
　From one week before you planned departure date.

◇ Product reservation ◇
　Until 5:00 PM two days before you planned departure date.

◇ Visiting times ◇
　8：00AM～20：00PM
　We accept appointments three days before you planned departure date.
　No appointments needed in open hours.

◇ Maiking an Appointment ◇
　 Click on the "inquiries" below and fill in the essential information.
　〈Information to provide〉
　・Name, Phonenumber
　・Departure date
　・Fligt number
　・Preferred Time
　・Inquiry product　(color,size,material )

　　

◆Please Note◆
　　Appointment is available only for passengers departing from Terminal 1.
　　Failure to arrive at shop within 60 minutes of your appointment may result in cancellation.
　　We will respond to inquires in the order in which they are received.
　　Please note that it may take some time to respond to inquiries on weekends and holidays.
　　We appriciate your patience. We look forward to serving you.

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

STEP4

Delivery of products by departure date and boarding

About the orderable period on this site

Orders can be placed 14 to 2 days before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment

About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment, installment payment, revolving payment, and bonus payment)

Information required when ordering

Departure date (We accept up to 2 days before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.