【Important】Notice of extended expiration date of 「JDF Coupon」「Point card for pre-order」

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【Important】Notice of extended expiration date of 「JDF Coupon」「Point card for pre-order」

14/09/2021
For customers
JAPAN DUTY FREE Pre-order site
Notice of extended expiration date of 「JDF Coupon」「Point card for pre-order」
Thank you for your continued patronage of the JAPAN DUTY FREE pre-order site. Considering the effects of the spread of the COVID-19 infection, the expiration date of the "JAPAN DUTY FREE 500 Yen Coupon" and "Point Exchange from Point Card " issued during target period will be extended as follows.In addition,the expiration date will not be extended again.
【JAPAN DUTY FREE 500 Yen Coupon】 Extend the expiration date for 2 years ・Target: Issueed from March 2019 to February 2020 JAPAN DUTY FREE 500 yen coupon (Before change) Valid for 1 year from the month of issue (After change) Valid for 2 years from the month of issue The expiration date will end in February 2022. ※Coupon cannot be used at JAPAN DUTY FREE GINZA.Thank you for your understanding.

～Notice～ Regarding the extension of the point exchange(50 yen discount per 1 point) deadline due to the end of the service of Pre-order point card, it will be extended by 2 years from the last point addition month. ・Target: Distributed from March 2019 to September 2019 Pre-order point card (Before change) Valid for 1 year from the last point addition month (After change) Valid for 2 years from the last point addition month The expiration date will end in September 2021.

※The new discount service 「Advance Online Payment Discount Service」. All the products at the website will have 5% discount if you use online payment.We look forward to your order.

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

STEP4

Delivery of products by departure date and boarding

About the orderable period on this site

Orders can be placed 14 to 2 days before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment

About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro and UnionPay Card

(One-time payment, installment payment, revolving payment, and bonus payment)

Information required when ordering

Departure date (We accept up to 2 days before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.