【Important】Notice regarding suspension of inquiry desk during the New Year holidays

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【Important】Notice regarding suspension of inquiry desk during the New Year holidays

Thank you very much for your continued patronage.

We apologize for any inconvenience, but our counter services will be suspended during the New Year holidays as follows:

■Saturday, December 27, 2025 ～ Sunday, January 4, 2026

　　　Duty-free pre-orders will continue to be accepted as usual during the above period (up to 14 days to 2 days before departure).

*We will respond to inquiries by email in the order they are received, but it may take some time for us to respond.Please be aware of this.
*Telephone inquiries will resume from 9:00 a.m. on Monday, January 5th.

Shopping Guide

Procedure from ordering to pick-up

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready,
you will receive a reservation confirmation email.

After checking the stock, you will receive an order confirmation email during the business hours of the order reception service (9: 00-17: 00).
Please be sure to check the order details and pick-up location before departure.

STEP4

Delivery of products
by departure date and boarding

After the departure procedure, please come to the receiving store stated in the confirmation email. Please provide the recipient's full name when you pick it up.
* Products can only be picked up at the time of departure. Please note that you cannot hand over or deliver to home after returning to Japan.

STEP1

Please reservate at least 2 days before departure.

Please add the desired product to the cart.

STEP2

Completion of payment / reservation

Press the shopping cart button to proceed to the order process and select a payment method.

STEP3

When the product is ready, you will receive a reservation confirmation email.

STEP4

Delivery of products by departure date and boarding

About the orderable period on this site

Orders can be placed 14 to 2 days before the departure date.

About advance payment method

You can choose advance payment or local payment.

About advance payment
Click here for advance payment

About local payment method
You can pay by cash, credit card, e-commerce, QR / bar code payment.
Cash: Japanese Yen, US Dollar, Euro
UnionPay Card
Credit card contactless payment is not available at JAPAN DUTY FREE in Terminal 2.

(One-time payment, installment payment, revolving payment, and bonus payment)

Information required when ordering

Departure date (We accept up to 2 days before departure on our site.)

Airline name and flight number to board

The name of the person departing (only available to those departing overseas, but if any of your friends or family members travel abroad, you can receive the product on your behalf. )

About addition / change / cancellation of order contents

You can complete the procedure from "My Page" up to 2 days before departure (only cancellation).
If there is a change in the product, please cancel all your orders and then place your order again.
* Customers who have paid in advance cannot cancel, so please contact us by email.

About addition / change / cancellation of order contents

Information required when receiving the product

Please provide your 14-digit order number or give the recipient's name.

* If you have multiple order numbers, please tell us the total number of orders.

* You can check your order number from the order acceptance email, confirmation email, or "My Page" on the ordering site.

* For smooth receipt, if you are not recipient of the products, please forward the order confirmation email to the recipient, or print out and hand it to the recipient.

About duty-free liquid products of carry-on restrictions

Please check here for restrictions on carry-on of duty-free liquid products.